Schnucks' CEO Issues Apology for Credit Card Breach
Scott Schnuck, chairman and CEO of Schnucks, issued a video apology on YouTube
Schnucks
Browse By
-
Related Topics
Saturday, May 11, 2013
Commerce Bank Re-Issues Cards Throughout Schnucks Footprint
The cost to the bank has been "significant," an executive said.
Customers of Commerce Bank should keep an eye on the mail. You're likely getting new debit cards, even if you didn't ask for one. Clayton-based Commerce Bancshares confirms that customers throughout the region are getting new cards as a precaution following a security breach at Schnucks grocery stores around the area that compromised customer financial data. Carl Bradbury, Commerce's Director of Consumer Products, wouldn't identify Schnucks by name in an interview Thursday but did acknowledge "a large event" where cards were considered compromised, prompting the move. The decision to re-issue does not mean that a customer's card was necessarily compromised, but that it was used during a time period where others were. Bradbury also said …
In this Article:
Friday, May 10, 2013
Schnucks' CEO Issues Apology for Credit Card Breach
Scott Schnuck, chairman and CEO of Schnucks, issued a video apology on YouTube.
The Chairman and CEO of Schnucks is apologizing for the attack on it’s credit card payment system. In a video posted to the Schnucks Markets YouTube page Friday, May 10, CEO Scott Schnuck said access was blocked on March 30 and that all new credit and debit cards would not be affected. Schnuck cautions, however, that any cards used before March 30 are still subject to fraud. According to Fox 2 News, Schnucks estimates 2.4 million credit and debit card numbers may have been stolen over a three month period. Three class-action lawsuits have been filed against the grocery chain since the incident occurred, Fox 2 reports. Join University City Patch for more community news or join us on Facebook and Twitter. See Patch's previous coverage:
In this Article:
Monday, April 15, 2013
Schnucks Releases List of Stores Impacted by Debit, Credit Card Security Breach
Schnuck says approximately 2.4 million credit and debit cards used at 79 stores may have been compromised. Check out the list of stores and the latest on the security breach investigation.
Monday morning, Schnucks released its list of St. Louis area stores that were impacted by the recent security breach. As a result of that breach, Schnucks customers across the St. Louis area have found fraudulent charges on their debit and cards. The Schnucks stores on the list (which can be found in the PDF portion of this article along with a timeline issued by Schnucks) are located in a number of Patches throughout St. Louis, St. Charles and surrounding counties. Schnuck says approximately 2.4 million credit and debit cards used at 79 may have been compromised between December and March. The company also says the card number and expiration date may have been accessed, but not the cardholder’s name or address. Schnucks has also set up a …
Kim
5:08 pm on Monday, April 15, 2013
When we went to the bank today to have new cards issued they told us a similar story - that Schnucks' security measures were seriously outdated. more ›
Tuesday, April 9, 2013
Schnucks Will Post List Of Stores Hit By Cyberattack
The grocer is still investigating the scope of a data breach that compromised debit and credit card information.
A Schnucks spokesperson Tuesday could not specify exactly when, but said the grocer will identify a list of stores impacted by a cyberattack last month which left customers vulnerable to identity theft and fraudulent charges on their debit or credit cards along with a timeframe if when they were vulnerable. The company has already announced that it had "found and contained" the problem, but hasn't said exactly how it happened. "We have never spoken to scope of this because we just don't know it," Lori Willis said by phone Tuesday morning. The company released a weekend statement updating the situation, which you can read below. "We announced on March 30 that we had found and contained the issue. We strongly believe our containment …
Eric Barnes
8:35 pm on Wednesday, April 10, 2013
The store in O'Fallon at K&N was another store hit. That's where they got mine... and used it in Houston. more ›
Saturday, March 30, 2013
Schnucks Says Card Problem Is Due To Cyberattack
The grocer said the issue with card purchases has been "found and contained." The company said it is working with law enforcement agencies and the Missouri Attorney General's office moving forward.
Schnucks announced early Saturday morning that a "very intense" investigation has revealed that the grocery store chain was the victim of a cyberattack and the problem was "found and contained," according to a company statement. "We have identified the issue and taken comprehensive measures to contain the incident. We are cooperating with law enforcement, the Missouri Attorney General’s Office, and the credit card companies to determine the scope and magnitude of this crime and apprehend those individuals making fraudulent purchases, Schnucks CEO Scott Schnuck said in the statement. "Our customers can continue using credit and debit cards at our stores. We apologize for any inconvenience this may have caused our customers," he added. …
Larry A.
7:21 pm on Monday, April 15, 2013
This was due to a "cyberattack"? No kidding, Sherlock! Alos, if they actually found and contained it, what are the details? At the card reader, credit card processor or internally? more ›
Friday, March 29, 2013
Schnucks: No Source Determined In ID Theft Problem
The Maryland Heights-based grocer has been feeling the wrath of customers who have had their bank accounts and credit cards compromised by identity thieves this month.
A spokeswoman for Schnucks told Patch Friday night that the grocery store chain has not been able to pinpoint the source of a breach that has left customers across the St. Louis region vulnerable to identity theft and bank accounts at risk. The Secret Service, which as of earlier this week was not officially involved in an investigation but had been in touch with local law enforcement agencies, speculated that it could be a third party which processes credit and debit card transactions. Once those card numbers are obtained, they are sold online in a black market, purchased by someone who creates new cards with the old numbers and racks up charges. In many cases, those charges are flagged by the card issuer and the consumer is cleared of …
Stacy Grindell
8:26 am on Monday, April 1, 2013
What I'm wondering is why didn't Schnucks just take down their credit card machines, that way less money the banks are out too. I've heard some people say, oh the banks and credit unions will give my money back but did you ever stop to think that they shouldn't be all responsible either. Take responsibility for your actions as well and if you know it will be most likely compromised, why use it at… more ›
Wednesday, March 27, 2013
ID Theft Cases Tied To Schnucks: Should You Be Concerned?
The Secret Service is not yet officially involved in an investigation, but has advice for worried St. Louis County consumers.
Authorities from jurisdictions around the St. Louis area are confirming reports in recent days that Schnucks, the Maryland Heights-based grocery chain, may have had its credit card collection system compromised, making consumers vulnerable to identity theft. Creve Coeur Police and the St. Louis County Police are some of the agencies which have taken reports. The St. Louis County Wildwood Precinct posted an alert on its Facebook page Wednesday stating the department has taken numerous reports for fraudulent use of a credit device. Police also warned, "You may have seen the news and learned there had been a recent epedemic of these reports throughout St. Louis County and its municipalities. We are asking that you be vigilant in checking your…
In this Article:
Tuesday, December 4, 2012
Update: Man Agreed to Meet Robbers on Parking Lot, Police Say
The man met the men to discuss repaying a debt; the two then pulled guns in attempt to rob him.
A University City man who was robbed Nov. 27 had earlier spoken to the men on the phone and agreed to meet them on the Schnuck’s parking lot at 6900 Olive Blvd., according to a University City Police news release. The victim, 28-year-old man, told police two men approached him and attempted to rob him. An investigation revealed he met the men to discuss a debt repayment. During the discussion, the two men then told him they were going to rob him. The victim was able to break free and got help from a tow driver near Vernon and Midland. The tow truck driver called police. University City Police said they were captured while trying to flee. Jared Tate, 20, was charged with first-degree attempted robbery and armed criminal action. Earl Flynn …
In this Article:
Saturday, August 25, 2012
Schnucks Pulls Cantaloupe After Salmonella Warning
Consumer are advised to throw out any cantaloupe grown in southwest Indiana. Schnucks stores pulled cantaloupe from the area and a specific farm has now been identified as a likely source.
The Missouri Department of Health and Senior Services issued the warning this week. It said Missouri has 12 confirmed cases of Salmonella Typhimurium according to the Centers for Disease Control and Prevention. Cantaloupe grown in southwestern Indiana is the focus of the outbreak and consumers are advised to throw out cantaloupe from that area. It should be identified by a sticker on the cantaloupe. According to USA today, the Centers for Disease Control and Prevention has identified Chamberlain Farms, in Owensville, as a source of the outbreak. Schnucks Spokesperson Lori Willis tells Patch that Schnucks does receive cantaloupe from southwest Indiana, but pulled all cantaloupe from that area from store shelves on Aug.16 as precaution. …
In this Article:
Dave Olander
8:29 am on Saturday, May 11, 2013
Agree w Mary Nani Ihotak. Schnuck not only late, but wimpy apology. Always wondered about the origin of the store name, "Schnucks," but wonder no longer. more ›