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Charter to Bring 200 HD Channels, Improved All-Digital Network and Faster Internet Speeds to Missouri Customers
100% all-digital network requires digital equipment for all TVs – customers to be notified of their conversion date and required actions one month in advance
Charter Communications (NASDAQ: CHTR) customers in Missouri will enjoy access to more than 200 high definition (HD) channels, better picture quality and significantly faster Internet speeds as Charter completes its move to a 100% all-digital network throughout the first half of 2014.
“By removing outdated analog signals, we regain bandwidth in our network enabling us to provide more HD channels and open the door to faster Internet speeds and future innovation,” said Charter President and CEO Tom Rutledge. “This upgrade speaks to the fact that Charter is providing our customers with the very best products at the very best value and we’ve invested more than $2 billion in our fiber-rich network to make that happen.”
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The Missouri all-digital upgrade started mid January and runs through the summer, with groups of customers transitioning to an all-digital network on a rolling basis. As part of this upgrade process, customers must take action by acquiring Charter-issued digital set-top boxes for each of their televisions.
With the use of set-top boxes, Charter customers will gain Video On Demand (VOD) access for every television in their home. With more than 12,000 VOD options, including more than 3,000 in HD, Charter is setting a new standard for digital video entertainment.
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Charter is making it easy for customers to receive one or more digital boxes at no cost for one, two or five years, depending on the customer’s programming package and other qualifying factors. Charter will be communicating with customers about their scheduled upgrade date via direct mail, bill messages, outbound calls, and messages that will appear on their television set prior to the cutover.
“More than 90 percent of Charter customers in Missouri have adopted digital devices for at least one television in their home,” said Jon Hargis, Charter’s executive vice president and chief marketing officer. “And we’re making it convenient for customers to obtain additional equipment through direct shipment and expanded store locations and hours.”
Those not currently equipped with Charter-issued digital set top boxes or Cable CARDS must get one for each of their TVs. Customers can obtain these digital boxes by ordering a self installation kit by calling 1-888-438-2427 or visiting one of these local Charter stores:
9157 Overland Plaza
Overland, MO, 63114
Hours: M-F 8 a.m.7 p.m.
Saturdays 9 a.m.5 p.m.
Full-Service Store
10827 W. Florissant Road
Ferguson, MO, 63136
Hours: M-F 8 a.m.6 p.m.
Saturdays 9 a.m.5 p.m.
Digital equipment distribution center only.
188 Weldon Pkwy.
Maryland Heights, MO, 63043
Hours: M-F 8 a.m.7 p.m.
Saturdays 9 a.m.5 p.m.
Digital equipment distribution center only
Charter has already completed all-digital upgrades in several markets, including parts of Michigan, Texas, California, South Carolina and Massachusetts – and the company plans to complete the upgrade across its 29-state footprint by the end of 2014.
Customers may visit www.charter.com/digitalnow or call 1-888-GET-CHARTER (1-888-438-2427) for more information.