Longer Hours, Better Service at Maplewood DMV Office
Residents seeking services at the Maplewood licensing office will benefit from longer hours and a larger staff as Mid-America Transplant Services (MTS) begins operation of the facility on Thursday, July 5, 2012.
MTS will extend hours by a half-hour each weekday and remain open every Saturday, as opposed to the previous every other Saturday. Hours will be as follows:
Hours of Operation:
Monday – Friday 8:00am – 5:00pm
Saturday 9:00am – 1:00pm
3238 Laclede Station Road, Maplewood, MO 63143
In addition, MTS plans to almost double the staff over the next couple of months from the current five employees to at least nine employees because of the extended hours and to better assist the large number of people who use the fee office.
MTS serves as the organ procurement organization for eastern and southern Missouri, southern Illinois, and northeastern Arkansas. As such, it coordinates the request for, and retrieval of, donated organs and tissues from hospitals throughout the region. It was awarded the state contract to run the licensing office in Maplewood at the end of May.
MTS has kept the previous workers in the fee office, who now are eligible for full benefits as MTS employees (no benefits previously), including full health, dental and vision benefits and paid time off.
Visitors also will soon benefit from a new wait system, including a more rapid line ticket system. MTS is considering testing an appointment-based system specifically for license plate tags in the coming months. Other improvements scheduled include new paint, new signage and enhanced equipment to expedite services. MTS also will be asking for comments and feedback from our customers and will use that information to further enhance the customer experience.
As far as MTS is aware, no other organ procurement organization in the country operates a state licensing office. The organization applied for the contract because the opportunity could open up innovative avenues to promote the benefits of organ and tissue donation.
“The state has a process in place whereby those coming in for a license or a renewal are asked if they’d like to sign up on the state organ donor registry,” says Dean F. Kappel, MTS President and Chief Executive Officer. “Already, then, there is a link with MTS’ mission to build organ and tissue donation awareness. We think there are additional ways that we could provide information, through signage or various communications, that may enhance the public’s understanding and willingness to be part of the donor registry.”
MTS has found that when individuals are on the statewide registry, organ donation consent rates are extremely high. For example, consent rates averaged 95 percent and 98 percent in 2010 and 2011 when families were told their loved one had signed up on the registry. That compares to 78 percent and 82 percent consent rate in those same two years when a person was not on the registry. For tissue consent, the numbers were even more dramatic.
“If we can identify best practices that not only serve to enhance the customer experience within the licensing office but also give us new opportunities to provide information about organ and tissue donation, we may be able to impact our overall consent rate and help save more lives in our community,” says Kappel.
MTS has been recognized for innovative business practices for years. The organization is a two-time recipient of the Missouri State Quality Award and has earned #1 national rankings for job and benefits satisfaction. The contract to run the Maplewood DMV licensing office is now part of a comprehensive program that includes community outreach and marketing that offers multiple venues for MTS to spread the word that organ and tissue donation saves lives.
For more information about MTS, visit www.mts-stl.org.